Customer service managers create guidelines, deal with quality control and manage customer service teams.
£21,000 - £50,000
37 to 39 a week (between 8am and 6pm)
You'll need:
You can get into this job through:
You could do a foundation degree, higher national diploma or degree then apply for a graduate management trainee scheme.
You can apply for graduate trainee schemes with almost any degree. Some employers may prefer you to have a degree in a subject relevant to the sector you want to work in, for example:
You'll usually need:
It may help to complete a Level 3 or Level 4 Diploma in Customer Services.
You may need:
You could do a customer service specialist advanced apprenticeship. After finishing, you could take further training to become a manager.
You may be able to do a specific higher or degree apprenticeship for your industry. For example, management apprenticeships are available in:
You'll usually need:
You could start as a customer service adviser and train on the job to become a team supervisor, team leader then manager.
There are many customer service training courses and your employer would suggest the ones most relevant to the industry you work in.
You could choose to do general management qualifications to help you get into this career.
These qualifications are offered by professional bodies such as the Institute of Leadership and Management and the Chartered Management Institute.
You could join The Institute of Customer Service to find professional development training.
In this job, you'll:
You could work in an office.
You may need to wear a uniform.
Quality assurance managers make sure a company's products and services meet and maintain set standards.
Human resources (HR) managers develop, put into place and manage HR policies and plans.
Management accountants oversee a company's finances and find ways to improve profits.
Company secretaries make sure that directors follow company law and finance rules.
Construction managers organise building projects to make sure they're completed safely, within budget and on time.
Retail managers look after stores, motivate staff to achieve sales targets, organise promotional events and monitor industry trends.
